Privacy Notice
Elizabeth Score Jewellery customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
lizz@elizabethscore.net
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legitimate interest:
- We use customer data to personalize marketing campaigns, recommend relevant products, and enhance the overall shopping experience. This aligns with our legitimate interest in promoting their business and improving customer satisfaction.
- Order Fulfillment and Customer Service: Collecting personal information allows the us to process orders, track shipments, and address customer inquiries effectively. These activities are essential for maintaining a successful e-commerce operation.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Legitimate interest:
- Guarantees, such as authenticity guarantees, help build trust with buyers. When customers know that the jewelry they purchase is verified and backed by an authentication process, they are more likely to feel confident about their purchase.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where we get personal information from
- People directly
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
15 July 2024